We are so confident that you will love the comfort ACUVUE® Contact Lenses provide that if you’re not 100% satisfied within 90 days we promise your money back*, no questions asked.
Why are we so confident? Because ACUVUE® makes contact lenses that are unbeaten in comfort †.
Still not 100% satisfied? Here is how to claim your Comfort Promise money back offer:
Contact your Eye Care Professional to discuss your concerns; they will be able to best advise you on how to resolve any issues you may be experiencing.
If you are still unsatisfied, and want to return your contact lenses, print and fill out a reimbursement certificate. (download certificate)
Mail the certificate, receipts and opened ACUVUE® boxes to the address on the reimbursement certificate; return unopened boxes to your Eye Care Professional.
You will receive your refund in the mail. Please allow 8 weeks for delivery.
*For full details, see the step-by-step instructions on the reimbursement certificate.
† The following ACUVUE® Brand Contact Lenses have substantiated unbeaten in comfort claims: ACUVUE® OASYS Brand Family (including daily disposable), 1-DAY ACUVUE® MOIST Brand Family (within the category of hydrogel daily disposable), and ACUVUE® VITA® Brand spherical only.1,2,3.
1. JJV Data on File 2020. Claim for the family of ACUVUE® OASYS Brand Contact Lenses (2-week reusable) and ACUVUE® OASYS 1-Day with HydraLuxe® Technology using clinical trials cited on www.clinicaltrials.gov website (March 24, 2020).
2. JJV Data on File 2020. Claim for ACUVUE® VITA® with HydraMax® Technology. Unbeaten in Comfort in Monthly Lens Category - using clinical trials cited on www.clinicaltrials.gov website (March 27, 2020).
3. JJV Data on File 2020. Unbeaten Comfort of 1-DAY ACUVUE® MOIST Brand Family of Contact Lenses (June 24, 2020).
Important information for contact lens wearers: ACUVUE® Contact Lenses are available by prescription only for vision correction. An eye care professional will determine whether contact lenses are right for you. Although rare, serious eye problems can develop while wearing contact lenses. To help avoid these problems, follow the wear and replacement schedule and the lens care instructions provided by your eye care professional. Do not wear contact lenses if you have an eye infection, or experience eye discomfort, excessive tearing, vision changes, redness or other eye problems. If one of these conditions occurs, remove the lens and contact your eye care professional immediately. For more information on proper wear, care and safety, talk to your eye care professional and ask for a Patient Instruction Guide, call 1-800-267-5098, or download the Patient Instruction Guide.
Transitions, the Transitions logo and Transitions Light Intelligent Technology are trademarks of Transitions Optical, Inc. used under license by Transitions Optical Limited and Johnson and Johnson Vision Care, Inc.
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Your personal information will be stored in the databases of Johnson & Johnson Inc. and its third party service providers inside and outside Canada. The personnel, agents and third party service providers of Johnson & Johnson Inc. may have access to your personal information to manage data in compliance with our Privacy Policy or to provide you with promotional materials or services you have requested or to which you have consented. For more information on the privacy practices of Johnson & Johnson Inc., including data collection, use, purposes, disclosure and our use of service providers inside and outside of Canada, or to request a written copy of our Privacy Policy, access to your file or the correction of information, or to unsubscribe or withdraw your consent for any communications from us, please use our contact us form or send your request by mail to Chief Privacy Officer, Johnson & Johnson Vision Care division of Johnson & Johnson Inc. 200 Whitehall Drive, Markham, Ontario, L3R 0T5.
Your personal information will be governed by the Privacy Policy.
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Your personal information will be stored in the databases of Johnson & Johnson Inc. and its third party service providers inside and outside Canada. The personnel, agents and third party service providers of Johnson & Johnson Inc. may have access to your personal information to manage data in compliance with our Privacy Policy or to provide you with promotional materials or services you have requested or to which you have consented. For more information on the privacy practices of Johnson & Johnson Inc., including data collection, use, purposes, disclosure and our use of service providers inside and outside of Canada, or to request a written copy of our Privacy Policy, access to your file or the correction of information, or to unsubscribe or withdraw your consent for any communications from us, please use our contact us form or send your request by mail to Chief Privacy Officer, Johnson & Johnson Vision Care division of Johnson & Johnson Inc. 200 Whitehall Drive, Markham, Ontario, L3R 0T5.
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Your personal information will be governed by the Privacy Policy.
Will be used as your user name
{* socialRegistration_emailAddress *}Your personal information will be stored in the databases of Johnson & Johnson Inc. and its third party service providers inside and outside Canada. The personnel, agents and third party service providers of Johnson & Johnson Inc. may have access to your personal information to manage data in compliance with our Privacy Policy or to provide you with promotional materials or services you have requested or to which you have consented. For more information on the privacy practices of Johnson & Johnson Inc., including data collection, use, purposes, disclosure and our use of service providers inside and outside of Canada, or to request a written copy of our Privacy Policy, access to your file or the correction of information, or to unsubscribe or withdraw your consent for any communications from us, please use our contact us form or send your request by mail to Chief Privacy Officer, Johnson & Johnson Vision Care division of Johnson & Johnson Inc. 200 Whitehall Drive, Markham, Ontario, L3R 0T5.