Satisfaction Guaranteed Or Your Money Back
We’re so sure you’ll be happy with your ACUVUE® Brand Contact Lenses, we offer a Satisfaction Guarantee! If you’re not 100% satisfied with your lenses, we’ll give you your money back. Find out how below.
Contact your Eye Care Professional to discuss your concerns, they’ll be able to best direct how to resolve any issues.
If you’re still unsatisfied, print and fill out a claim form.
You’ll need the form, receipts and the opened and unopened ACUVUE® boxes together and mail to the address below.
Receive your refund in the mail. Please allow 8 weeks. For full details see the step-by-step instructions and Terms and Conditions below.
Please complete all 6 steps within 90 days to receive your reimbursement cheque:
6. Return all unopened boxes to the original place of purchase for refund or exchange in accordance with seller’s policies.
- Read the SATISFACTION GUARANTEE TERMS & CONDITIONS below.
- Complete this CLAIM FORM.
- Include all 3 items below in your envelope:
i) An original CLAIM FORM with all required information filled outii) A copy of your receipt (must show the number of boxes and valid purchase date)iii) Up to two open boxes with the appropriate number of unopened blister packs with at least:
– 60 unopened blister packs per 90-pack for all 1-DAY ACUVUE® Brand products
– 15 unopened blister packs per 30-pack for all 1-DAY ACUVUE® Brand products
– 2 unopened blister packs per box for all other products.
- For your records:
i) Keep copies of the 3 items you are submittingii) Make a note when you mailed your claim and the amount requested
- Mail to: ACUVUE® Brand Satisfaction Guarantee, P.O. Box 13433, Saint John, NB E2L 5E7
- Return all unopened boxes to the original place of purchase for refund or exchange in accordance with seller’s policies.
TERMS & CONDITIONS:
If you submit a claim for a Satisfaction Guarantee, you will not be eligible for any rebate offer. Your eligible product purchase must be made between January 1, 2018 and December 31, 2018. Your claim must be received by ACUVUE® Brand within 90 days of product purchase date. Limit of one claim per customer. This offer is not valid in combination with any other offer, rebate or Satisfaction Guarantee. Allow 8 weeks for delivery. No P.O. boxes; only street or rural addresses are acceptable. Not responsible for lost, late or undelivered responses. This offer is valid for Canadian residents only and at participating Eye Care Professional retailers in Canada only. Purchases made through online retailers are not eligible for this offer. This offer is not valid where prohibited by law. Reimbursement will be sent in the form of a cheque. Maximum value of reimbursement for 2 open boxes is:
–1-DAY ACUVUE® TruEye® Brand 90-pack – up to $200
–1-DAY ACUVUE® TruEye® Brand 30-pack – up to $70
–1-DAY ACUVUE® MOIST Brand 90-pack – up to $170
–1-DAY ACUVUE® MOIST Brand 30-pack – up to $60
–1-DAY ACUVUE® MOIST Brand for ASTIGMATISM 90-pack – up to $200
–1-DAY ACUVUE® MOIST Brand for ASTIGMATISM 30-pack – up to $70
–1-DAY ACUVUE® MOIST Brand MULTIFOCAL 90-pack – up to $200
–1-DAY ACUVUE® MOIST Brand MULTIFOCAL 30-pack – up to $70
–1-DAY ACUVUE® DEFINE® Brand 90-pack – up to $200
–1-DAY ACUVUE® DEFINE® Brand 30-pack – up to $70
–ACUVUE OASYS® Brand 1-Day 90-pack – up to $200
–ACUVUE® VITA® Brand 12-pack – up to $240
–ACUVUE® VITA® Brand 6-pack – up to $120
–ACUVUE® VITA® Brand for ASTIGMATISM 6-pack – up to $120
–ACUVUE OASYS® Brand 12-pack – up to $160
–ACUVUE OASYS® Brand 24-pack – up to $250
–ACUVUE OASYS® Brand for ASTIGMATISM – up to $120
–ACUVUE OASYS® Brand for PRESBYOPIA – up to $120
–ACUVUE® 2 Brand – up to $70
For questions about the Money Back Guarantee, please call 1-800-267-5098. Should you have any comments about the quality of ACUVUE® Brand Contact Lenses, please contact Customer Relations toll free at 1-855-345-0032.
ACUVUE®, ACUVUE® 2, ACUVUE OASYS®, ACUVUE® VITA®, HydraLuxe™, HYDRACLEAR®, 1-DAY ACUVUE® MOIST, 1-DAY ACUVUE®, 1-DAY ACUVUE® TruEye® and 1-DAY ACUVUE® DEFINE® are trademarks of Johnson & Johnson Inc. ©Johnson & Johnson Inc. 2017 MB-00001