Lenses not working for you? Get a refund.

If, for any reason, you are not 100% satisfied with ACUVUE® Brand Contact Lenses, return them within 90 days and get your money back.†

† Other terms and restrictions apply. See Terms and Conditions


What you’ll need to do.

Start by filling out the form below. Once you’ve printed the form, you'll need to collect a few other required items, then pack it all up and mail it. See the step-by-step details and Terms & Conditions below.

† By submitting my information, I agree that my information will be governed by the Johnson & Johnson Privacy Policy.


  
  
  
  
  
  
  
  
  

 

To claim your Satisfaction Guarantee, complete these 6 steps:

Step 1 Read the SATISFACTION GUARANTEE TERMS & CONDITIONS below.

Step 2 Complete this CLAIM FORM.

Step 3 Include all 3 items below in your envelope:

    i) An original CLAIM FORM with all required information filled out

    ii) A copy of your receipt (must show the number of boxes and valid purchase date)

    iii) Up to two open boxes with the appropriate number of unopened blister packs with at least:

        — 60 unopened blister packs per 90-pack for all 1-DAY ACUVUE® Brand products

        — 15 unopened blister packs per 30-pack for all 1-DAY ACUVUE® Brand products

        — 2 unopened blister packs per box for all other products

Step 4 For your records:

    i) Keep copies of the 3 items you are submitting

    ii) Make a note when you mailed your claim and the amount requested

Step 5 Mail to: ACUVUE® Brand Satisfaction Guarantee P.O. Box 13433, Saint John, NB E2L 5E7

Step 6 Return all unopened boxes to the original place of purchase for refund or exchange in accordance with seller's policies.

FOR SATISFACTION GUARANTEE, DOCUMENTS MUST BE RECEIVED WITHIN 90 DAYS OF YOUR PRODUCT PURCHASE DATE

YOUR PRIVACY: By filling in and returning this form, you consent to Johnson & Johnson Inc.'s use of the personal information that you have provided in this form for the purpose of sending you your reimbursement. When you mail this form to the address above, you are sending it to a fulfillment house we use to process rebates and claims. We use contractual and other means to require such third party to protect your personal information and not use it for any purpose other than as directed by us. We maintain your personal information: if you have any inquiries including how you may access or correct your personal information, please contact us at 1-800-434-8506. Note that Canadian consumer data may be sent to the U.S.A. for processing.

†SATISFACTION GUARANTEE TERMS & CONDITIONS: If you submit a claim for a Satisfaction Guarantee, you will not be eligible for any rebate offer. Your eligible product purchase must be made between January 1, 2016 and December 31, 2016. Your claim must be received by ACUVUE® Brand within 90 days of product purchase date. Limit of one claim per customer. This offer is not valid in combination with any other offer, rebate or Satisfaction Guarantee. Allow 8 weeks for delivery. No P.O. boxes; only street or rural addresses are acceptable. Not responsible for lost, late or undelivered responses. This offer is valid for Canadian residents only and at participating eye care professional retailers in Canada only. Purchases made through online retailers are not eligible for this offer. This offer is not valid where prohibited by law. Reimbursement will be sent in the form of a cheque. Maximum value of reimbursement for 2 open boxes is:

— 1-DAY ACUVUE® TruEye® Brand 90-pack — up to $200

— 1-DAY ACUVUE® TruEye® Brand 30-pack — up to $70

— 1-DAY ACUVUE® MOIST Brand 90-pack — up to $170

— 1-DAY ACUVUE® MOIST Brand 30-pack — up to $60

— 1-DAY ACUVUE® MOIST Brand for ASTIGMATISM 90-pack – up to $200

— 1-DAY ACUVUE® MOIST Brand for ASTIGMATISM 30-pack — up to $70

— 1-DAY ACUVUE® MOIST Brand MULTIFOCAL 90-pack – up to $200

— 1-DAY ACUVUE® MOIST Brand MULTIFOCAL 30-pack — up to $70

— 1-DAY ACUVUE® DEFINE® Brand 90-pack – up to $200

— 1-DAY ACUVUE® DEFINE® Brand 30-pack – up to $70

— ACUVUE OASYS® Brand 1-Day 90 pack – up to $200

— ACUVUE® VITA™ Brand 6 pack – up to $120

— ACUVUE OASYS® Brand 12-pack — up to $160

— ACUVUE OASYS® Brand 24-pack — up to $250

— ACUVUE OASYS® Brand for ASTIGMATISM — up to $120

— ACUVUE OASYS® Brand for PRESBYOPIA — up to $120

— ACUVUE® 2 Brand — up to $70

 

Makeup & Travel tips

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The word on our lenses

Find out what ACUVUE® Brand wearers have to say about their contacts.

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